Privacy Policy
Last Updated: February 2026
At lookup.lk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using lookup.lk, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
1. Information We Collect
1.1 Personal Information
When you register, we may collect:
- –Name and email address
- –Business name and contact information
- –Phone number and WhatsApp number
- –Business address and location
- –Website URL and social media profiles
1.2 Business Information
For business accounts, we collect company name, description, category, logos, banners, and offer details you post on our platform.
1.3 Usage Data
We automatically collect certain information when you use our platform, including IP address, browser type, device information, pages visited, and time spent on pages.
1.4 Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our platform and store certain information to improve your experience.
2. How We Use Your Information
We use the collected information to:
- ✓Provide and maintain our service
- ✓Process your registration and create your account
- ✓Display your business information and offers to users
- ✓Send administrative communications and updates
- ✓Respond to inquiries and provide customer support
- ✓Monitor and analyze usage patterns and trends
- ✓Detect, prevent, and address technical issues or fraud
- ✓Improve our platform and develop new features
- ✓Send marketing communications (with your consent)
3. Information Sharing and Disclosure
3.1 Public Information
Business profiles, offers, and content you post are publicly visible to all users of lookup.lk — including your business name, description, contact information, and uploaded images.
3.2 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, and email delivery. These providers are bound by confidentiality agreements.
3.3 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities, or to protect our rights, privacy, safety, or property.
3.4 Business Transfers
If lookup.lk is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
4. Data Security
We implement appropriate technical and organizational security measures, including:
- ✓Encrypted data transmission using SSL/TLS
- ✓Secure password hashing and storage
- ✓Regular security audits and updates
- ✓Access controls and authentication systems
- ✓Regular backups and disaster recovery procedures
No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- ✓Access: Request access to your personal information
- ✓Correction: Update or correct your information through your dashboard
- ✓Deletion: Request deletion of your account and associated data
- ✓Opt-out: Opt-out of marketing communications at any time
- ✓Data Portability: Request a copy of your data in a portable format
- ✓Withdrawal: Withdraw consent for data processing where applicable
To exercise these rights, contact us at privacy@lookup.lk.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your information within a reasonable timeframe, except where required for legal or business purposes.
7. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us and we will delete it promptly.
8. Third-Party Links and Services
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside of Sri Lanka. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you by posting the new policy on this page and updating the "Last Updated" date.
We encourage you to review this policy periodically. Changes are effective when posted.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: privacy@lookup.lk
Address: lookup.lk, Colombo, Sri Lanka
Quick Summary
- ✓We collect information necessary to provide our services
- ✓Your business information is publicly visible on our platform
- ✓We use industry-standard security measures to protect your data
- ✓You have rights to access, correct, and delete your information
- ✓We do not sell your personal information to third parties
- ✓You can opt-out of marketing communications anytime